Support and Help Channels

  • 1 hour ticket response time

  • A one hour Ticket Reply Guarantee

  • Our team of professionals will do their best to respond to your support needs within less than 1 hour. If, however, the trouble you have experienced needs the help of our Administrators’ =Department,= we are going to address the ticket to the technician on shift and will submit a comment to tell you.

  • Top quality support service

  • Expert Tech Help Service

  • We are online for you 24x7x365 to deliver guidance and customer support and to assist you with any trouble that you could possibly come across while you are taking care of your virtual server. We’ll support you with all pre–configured packages, like your Operating System, server admin panel (based on the VPS type) and the Web Hosting Control Panel created solely by our developers.

  • Intuitive help center

  • An Educational Help Section

  • A complete and regularly updated articles base is incorporated into our custom–built Web Hosting Control Panel. It includes quick tips about how to carry out all of the regular website supervision duties. The Help zone gives you in–depth how–to articles and step–by–step video courses. You can access the Help section by hitting the Help or Video buttons in the upper right part of each Control Panel section.