Support Channels

  • 1 hour ticket response time

  • A Sixty–Minute Support Ticket Response Guarantee

  • We offer a 60 min response time guarantee for any support ticket or e–mail that you submit to the technical support staff. We’ll speedily respond to all the typical queries and forward the matter to our server administrators if further assistance is required. If you take advantage of our Optional Admin Services package, we will execute any of the included server management services at a time that has been discussed with you preliminary.

  • Top quality support service

  • A Premium–Quality Client Support Service

  • We’ll be available to you 24/7 to respond to any questions that you may have connected with our Web Hosting Control Panel or any of the applications that we have preinstalled for your convenience on the dedicated hosting server. If you also require assistance tackling server management procedures, you can examine our Optional Admin Services package, which includes backup hard drive storage space, OS updates every week, server monitoring and rebooting services, plus troubleshooting and installation procedures.

  • Intuitive help center

  • A User–Friendly Help Area

  • We have provided our Web Hosting Control Panel with a fully detailed knowledgebase, which includes elaborate explanations of all its features and functionalities. Besides, we have prepared detailed video tutorials that will further teach you how to carry out a given operation or resolve a typically experienced problem. The how–to articles and the tutorial video clips are easily reachable from every section of the Web Hosting Control Panel through the Help and Videos buttons situated in the top right corner.