Customer Support Channels

  • 1 hour ticket response time

  • A 1–hour Response Guarantee

  • Offering good quality support on time is our high priority, so we support each Linux hosting service plan with a one hour ticket solution guarantee. After you submit a ticket or drop an e–mail, our customer help support team will try their best to give the most adequate answer to your case and to offer you information in due time.

  • Top quality support service

  • A Top–quality Support Service

  • You could email us 24x7x365 with any issue you might have involving our products. We now have employees working all the time to deliver solutions every time needed. You may use the ticketing system or post a message at any moment, alternatively you can grab the phone or make use of the live chat through business hours.

  • Intuitive help center

  • An Intuitive Help Section

  • Entrinsik Group’s Control Panel presents a comprehensive knowledge base that’s built–into all sections. In each part, you will find a Help control key that will load for you a selection of step–by–step tutorials on how to employ a selected function or carry out a certain action. In addition, we have produced mini seminar training videos in an effort to get a better idea of the Control Panel’s interface.