You'll find plenty of hosting suppliers out there, still many of them are resellers who have limited resources, particularly when it comes to support. One of the ways to distinguish them is the option to get in touch with the company over the telephone. The level of support that you'll have via this particular method of communication will vary based on the provider - a few of them provide professional phone support, various others offer general and customer support only as some issues are more time-consuming and it is easier to be resolved via a trouble ticket, particularly if the issue has to be escalated. Still, it's good to find that you can always get in touch with your hosting supplier as there're a lot of small issues which can be taken care of easily and in a timely manner with a telephone call, not mentioning that you will be able to get more details for the services even before you become a customer.

Phone Support in Hosting

Since we have live telephone support 14 hours a day, you'll be able to get in touch with us and talk to our customer support representatives to get more information about all of the Linux hosting service that we provide and make sure that our servers meet the system requirements for your websites before purchasing anything. For your convenience, we now have phone numbers on 3 different continents so that you're able to call the one closer to you - in the United States of America, Great Britain or Australia. If you're already a customer, you can phone us about general and billing issues, and even about some technical matters. If the issue is strictly technical or it needs more time to investigate, you should use our ticketing system, that will allow both you and our tech support team to monitor the details given by either side.

Phone Support in Semi-dedicated Servers

The support services forall of the semi-dedicated server packages that we supply include real-time phone support for 14 hours a day. If you are unsure which plan is suitable for your web sites, you would like to learn more about a package's features or you're looking for any other type of info about our services, you'll be able to call any of the local numbers that we have in the United States, Great Britain and Australia and our customer support agents will help you. If you already have an account, you're able to get in touch with us about sales and general issues, although we're often able to help with a lot of tech issues as well. For strictly tech issues you need to employ our integrated ticketing system where the conversation between you and our tech support team will be in 1 place, which is the better option when your trouble can take more time to be resolved or it has to be escalated to our sysadmins.