One-Hour Response Guarantee

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If you ever have any queries with regards to your web hosting package or if you experience a problem with your websites, you’ll need to touch base with the respective web hosting company’s tech support team. It may not make any difference how soon they will answer if you’ve got a query of a generic nature, but a problem like an unsuccessful web app update, for example, may lead to your site becoming broken or unavailable on the Internet. And the longer you wait for the support team to assist you, the longer the site will be out of order. If you offer services or goods online, any downtime will badly influence your website and you can lose existing or prospective customers. Lots of hosting providers, predominantly resellers, answer e-mails and tickets within twenty four hours, but in the online era that is far too long, as clients will rarely go back to a site that’s not functioning properly for lengthy stretches of time.

One-Hour Response Guarantee in Hosting

In case you’re using any of our Linux hosting service and you’ve got an inquiry or confront some complication, you can touch base with us 24-7-365 by posting a trouble ticket or by writing an e-mail and we guarantee that you’ll receive an answer in no more than 1 hour. If the issue can be solved, we’ll do it before we respond, whereas if there’s something that you have to do on your end, we will supply you with all the necessary information – what workable solutions to try, what settings to check, etc. Usually, you will get a reply within maximum half an hour, which suggests that waiting for hours and hours or even for more than a day to receive assistance is something unthinkable. Our 1-hour reply time guarantee applies to any query that you may have – technical, billing or general.

One-Hour Response Guarantee in Semi-dedicated Servers

With a semi-dedicated server package from us, you can take full advantage of our amazingly fast support services. You’ll obtain a reply to any trouble ticket submitted from the web hosting Control Panel or e-mail sent to our technical and customer support team in no more than sixty minutes. The response time is guaranteed and it’s valid irrespective of the issue – billing or technical. Often, it takes significantly less time to examine and solve a problem. We’ll supply you with more information if the solution entails something that should be done on your end. In case you contact us during legal holidays or weekends, the response time will be exactly the same and due to the fact that our support team is available to you 24/7/365, you’ll get quick assistance for any billing, technical or general issue regardless of what time of day or night it is.