Live Chat Support

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A live chat is a real-time way of communication between a web hosting supplier's support team and its clients. It's a very efficient way to get some info about the website hosting services or get some issue resolved since you're talking with a live representative. The advantages of using a live chat service rather than calling or opening a support ticket are the smaller possibility of mistakes any time you exchange information such as usernames or domain names, the faster response time because the communication is live and the fact that you don't need to stay on the chat constantly - you are able to do something else entirely while the representative examines the issue involved. What's more, you're able to join a live chat room from any computer that is connected to the Internet, avoiding the telephone costs that you will need to pay if you're calling to another country.

Live Chat Support in Hosting

As we acknowledge the fact that a number of situations are easily resolved if you speak with a live person, we supply a live chat service for all our prospective and existing clients. Our chat is available every single day and our customer support agents will assist you with a number of questions and troubles. If you are not our customer yet, you'll be able to learn more about our hosting plans and the website hosting platform in general to be certain that your sites will operate efficiently on our servers. In case you already have an account and you've got some questions or you encounter any kind of issues with any of our services, you will be able to get in touch with us through our live chat and we will provide the required details or help you troubleshoot the issue. You will need to open a support ticket for some problems which require longer time or the expertise of a sysadmin, still for a number of common problems you'll receive help on the spot.

Live Chat Support in Semi-dedicated Servers

We supply live chat support as a part of our services, which means that any time you have any questions for our Linux semi-dedicated servers, you're able to get in touch with our customer support team at any moment regardless if you've already acquired your account or not. Generally, the chat service is intended for pre-sales, billing and basic questions and problems, still we will help you with many technical questions too. We will help you choose the right plan for your sites if you don't have an account yet, we can respond to any billing questions or issues you could have or we can assist you with setting up your new email address on your computer or smart phone - all of this will be done quickly since our live chat service is accessible all day long, each and every day. Any time you require support, you are able to talk with an agent and save a long time.