Integrated Ticketing System

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A ticketing system is the most popular channel of communication that hosting providers offer to their customers. It is typically part of the billing account and is the fastest way to tackle a problem that takes some time to examine or that needs to be escalated to a system administrator. In this way, all replies contributed by either party will be kept in one and the same location in case somebody else wants to work on the given problem and the information in the ticket will be available to all parties. The negative side of using a ticketing system with most hosting platforms is that it is not part of the web hosting Control Panel, which means that you’ll need to log in and out of no less than 2 accounts in order to execute a particular procedure or to get in touch with the hosting company’s technical support team. If you would like to manage several domains and each one is hosted in its own account, you will have to use even more accounts simultaneously. Furthermore, it may take a substantial period of time for the hosting provider to respond to your ticket request.

Integrated Ticketing System in Hosting

In contrast with what you may find with many other hosting providers, the trouble ticket system that we are using with our Linux hosting service is an essential part of the Hepsia Control Panel, which is included with all accounts. You will not need to memorize different sign-on credentials, since you will be able to manage both your tickets and the web hosting account itself in one place. So, in case you’ve got an inquiry or chance upon a complication, you can contact our client service team representatives right away. Our ticketing system includes a clever search functionality. This suggests that even if you’ve opened a multitude of tickets through the years, you’ll be able to track down the one that you want without much effort. Also, you can check knowledge base guidelines for troubleshooting commonly encountered problems.

Integrated Ticketing System in Semi-dedicated Servers

The Hepsia Control Panel, which is included with all our Linux semi-dedicated servers, was created with one idea in mind – that you should be able to manage everything connected with your account from a single place and the trouble tickets are not an exception. Our ticketing system is incorporated into the Hepsia Control Panel, so, if you’ve got a query or experience a difficulty, you can get in touch with our technical support team representatives right away without the need to log in to a completely different system. You can browse through your web files or check a variety of account settings whilst posting a new ticket or reading the answer to an old one. In case you have a plethora of tickets and you would like to track down a given one, you can take advantage of the smart search option, which is available in the Help section. We will make sure you receive a response in no more than 60 minutes regardless of the nature of your query or issue.