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The availability of the customer and technical support that a hosting company provides can tell you a lot about the services they provide as well. If you can use just e-mail messages and tickets, you have almost certainly come across some reseller not the website hosting provider. When this is the case, you'll have to wait for a few days so as to have an issue resolved as the reseller may not be checking their communication on a regular basis or they may have to get hold of the actual web hosting company for extra help. If the provider offers you several options for communication with fast response time that are available anytime, they are almost certainly the top provider, not a reseller. Which means that you'll benefit from prompt assistance and high quality support as they will have instant access to the servers where your account is. No matter what the issue - technical or sales, it is generally much better to be able to get hold of your web hosting company right away by using your favourite method of communication.

24/7 Customer Support in Hosting

We acknowledge the importance of receiving assistance in a timely manner, that's why our hosting services include 24/7 technical support plus several means of communication. If you do not have an account yet, you can phone us or come on our live chat and consult with a live agent, in order to inquire about our services or check if our servers meet the system requirements for your web sites. As a result, you will not end up getting a service that you cannot use. If you already have your hosting account with us, you can open a support ticket from your Hepsia hosting Control Panel in case the issue is strictly technical or it requires more investigation. In contrast to the majority of providers on the market, we respond to all the tickets within 1 hour, so you will not need to wait for a whole day. Our support services are accessible twenty-four-seven, even during official holidays.

24/7 Customer Support in Semi-dedicated Servers

We're aware how important it is to receive well-timed help, especially if your website is not running effectively for some reason. Our Linux semi-dedicated servers come with 24/7 customer and technical support, so in case something happens, you are able to use a number of methods to contact us - phone line with a couple of local numbers internationally, live chat, emails and tickets. The first two options are for billing, pre-sales and general matters, which means that if you do not have an account yet, for instance, you can find extra information about our solutions, or we can help you with less complex tech problems. The next two options are for strictly technical matters or everything that is more time-consuming as it's quicker to track the correspondence between you and our support team. The warranted maximum response time for them is only one hour, the actual one - 15-20 min, so you won't need to wait for an entire day in order to receive support as you may need to do with other service providers.

24/7 Customer Support in VPS Servers

When you use our Linux VPS servers, you won't have to wait for more than one hour so as to get assistance for any type of issue that you may have regarding the server or the software which comes pre-installed with it. We warrant this short response time for all of the support tickets that you open through your billing Control Panel or emails which you send to our tech support team. We also have local telephone numbers in a number of countries worldwide as well as a live chat service where we'll help you with pre-sales, billing and basic questions. Customer and technical support is available 24/7/365 via the different methods of communication, so regardless what your question or problem is, there is always somebody to assist you quickly. In case you need help with third-party software, that you cannot set up or which gives you troubles, you can benefit from the Managed Services upgrade package that we provide for all of the VPS plans.

24/7 Customer Support in Dedicated Servers

We are aware how important it is to receive prompt support in general, let alone if you run an entire server, that's why each dedicated server that we provide comes with 24/7 support with 1-hour answer time guarantee whatever the problem. This service is free of charge for all the problems with the server or the software that was installed from our admins during the setup, which means that you'll be able to get in touch with us as many times as you wish, even during holidays. You can either open a support ticket from the billing section or you can send an e-mail, and the actual reply time for both rarely surpasses thirty minutes as we have administrators available 24 / 7. In case you need general info about our servers or you have a billing question/issue, you can also call one of the local telephone numbers that we have on 3 continents or you may use our live chat service and speak to a representative online. For third-party software support, we provide a Managed Services upgrade, that you are able to add to your server package through your billing Control Panel.