A lot of individuals who start using their very first web hosting account, or switch companies, typically have queries concerning how specific tasks are executed or run into obstacles when setting up various things such as emails, website settings, etc. That’s why, lots of companies have prepared documentation with the most standard questions and problems in order to help their customers get info quickly and easily. As a result, the help desk support team can concentrate on actual problems that given customers may be experiencing, as the solution for the smaller things will already be available online and customers will be able to cope with them without having to touch base with the customer support staff. Having elaborate documentation is essential, especially for new customers with no experience whatsoever, since the hosting service entails an immense number of functions and many people can become baffled about what action to take. A good knowledge base can both help you complete the things that you want and acquaint yourself with how the web hosting service functions as a whole.

Extensive Online Documentation in Hosting

If you have purchased your very first hosting package from our company or have migrated your site over to us, you’ll become accustomed to our services and our custom-created Hepsia hosting Control Panel in a jiffy due to the fact that we have prepared an extensive knowledge base where you can find all the information that you may ever need – both general info with regard to the hosting service as a whole and more concrete info about the separate functions that you can use and the challenges that you might stumble upon. The articles themselves are located in two places. The whole article archive can be accessed through the Help section of the Control Panel. You can read articles that are dedicated to the different functions in each Control Panel section as well. You can learn how to do more or less everything, from enabling an .htaccess file to managing an electronic mailing list, and all the articles offer step-by-step guides, so you will never become bewildered because of an ambiguous text. Naturally, if you bump into a more specific problem and you cannot find an adequate solution in our knowledge base, you can get in touch with our support engineers 24/7.

Extensive Online Documentation in Semi-dedicated Servers

Our Linux semi-dedicated servers feature in-depth technical documentation where you will find info about all the features that our created-developed Hepsia hosting Control Panel offers, in addition to solutions to various questions and complications that you could experience. All setup manuals include exhaustive instructions, so you will not need to worry about missing something if you want to export a MySQL database, for example. The troubleshooting articles cover a variety of possible reasons for particular problems and the solution for each one of them, so if you’re not able to send email messages even though you have the correct SMTP settings, for example, you can swiftly see what the reason could be and correct the issue with two or three clicks in your email client. As Hepsia offers quite a few features, you will be able to find relevant articles in every single section. In case you’d like to check out all help articles, click on the Help link, which is located in the top right corner of the screen.